Casework in a congressional office refers to the response or services that Members of Congress provide to constituents who request assistance. Casework is one of the more enduring representational activities; Members of Congress have been providing such service since the early years of the American republic. In contemporary times, thousands of constituents seek assistance annually from Members of Congress, with requests ranging from the simple to the complex. Members and their staffs help individual constituents deal with administrative agencies by acting as facilitators, ombudsmen, and, in some cases, advocates. Typical casework requests include the following:
The reason I am contacting you is so that your students are aware of these services so that they feel comfortable contacting us regarding issues they or their clients may face in the future. In order for our office or any congressional office to be able to assist constituents we need to have a Privacy Release Form (PRF) filled out and signed by hand. This form gives us consent from the constituent to share their personal information with a federal or outside entity to resolve issues on their behalf. Please find this form attached for your convenience. If you have any questions or concerns regarding these services, please do not hesitate to contact me. Thank you.
Sincerely,
Raman Khanna (he/him)
Constituent Services and Outreach Coordinator
Office of Congresswoman Pramila Jayapal (WA-07)
1904 3rd Avenue Suite 510 | Seattle, WA
C: 206-473-7638
www.jayapal.house.gov | www.facebook.com/RepJayapal/ | www.twitter.com/RepJayapal
