Dawg Prints [UW Creative Communications]

February 23, 2015

Outage 2/23/2015

Filed under: Uncategorized — Aaron Johnson @ 8:59 am

The DawgPrints service has experienced a major hardware failure. We are actively investigate the issue and will update you when we know more.

 

-Your DawgPrints Team

 

12:10 PM

We have identified and addressed the primary issues impacting DawgPrints. We are now in the process of restoring service. Please note that even if a release station looks online it might not be fully functional yet.

 

1:10 PM

We believe that all DawgPrints services should now be restored. If you have issues with a printer or release station please restarting it first. If that does not resolve the issue please submit a ticket with information including the location having the issue as well as the time the issue occurred. As usually, any and all error messages are helpful.

 

Thank you,

Your DawgPrints Team

 

2:10 PM

We are receiving information that DawgPrints is back down. We are looking into this new issue and will update when we know more.

 

6 PM

We identified an additional issue impacting one of the DawgPrints servers. We have made changes to that server and the issue appears to be resolved. We apologize for the downtime.

Thank you.

Dawg Prints Servers Down

Filed under: Uncategorized — almond @ 8:54 am

We have received reports that printing is down at all Dawg Prints locations. We are correcting an issue with the print servers and hope to restore printing soon.

Please check back with this web site for further updates. Thank you!

Dawg Prints Support Staff

December 19, 2014

A quick restart…

Filed under: Uncategorized — miker985 @ 7:48 am

EDIT 10:53 – restarting a few more services. Everything should be operating normally by 11.

We at DawgPrints are taking this opportunity to quickly restart some services needing attention, they should be back online in the next 5 minutes.

-The DawgPrints Team

 

November 26, 2014

Billing Plug-In Issue

Filed under: Uncategorized — Aaron Johnson @ 9:02 am

Update: 12:58

All DawgPrints printing should be restored. If you have additional issues please email uwcshelp@u.washington.edu.

 

Update: 11:57

There was a delay getting services back up and running. The new estimate for full server restoration is 1 PM.

 

Update: 10:26

We expect to have all services restored by noon today.

 

We have received reports of some print stations reporting billing plug-in errors. We are working with the vendor to resolve this issue.
Most of the major libraries across campus appear to be unaffected.

-Your DawgPrints Team

November 21, 2014

Scheduled Downtime

Filed under: Uncategorized — Aaron Johnson @ 12:11 pm

Update: 5:05 PM

All DawgPrints release stations should now be functioning normally. If you have any issues please submit a ticket to uwcshelp@u.washington.edu.

 

 

At 4:45 tonight we will be bringing down the DawgPrints servers for maintenance.

The total estimated downtime will be 30 minutes.

While some services may intermittently respond during this window, we recommend not trying to print until after the maintenance is complete.

 

-Your DawgPrints Team

November 17, 2014

Restarting DawgPrints Services

Filed under: Uncategorized — miker985 @ 7:48 am

DawgPrints has been notified of an issue effecting what appears to be all services relying on Husky Card for transactions.

We have also been notified that some locations have printing, while others do not.

In an attempt to get all locations back to a working state we are restarting the DawgPrints servers. They will be down briefly from about 7:40 to 7:50 and then we will begin calling locations to confirm that printing is online.

November 13, 2014

Billing Plug-In Issue

Filed under: Uncategorized — Aaron Johnson @ 9:50 am

Update: 10:45

All DawgPrints printing should be online now.

 

Update: 10:09

Most libraries should now be online. We are continuing to have issues with a few labs across campus.

 

We are aware of an issue with the Billing Plug-In affecting printers across campus. We are looking into it and hope to have it resolved soon.

-Your DawgPrints Team

October 23, 2014

More billing plug-in issues

Filed under: Uncategorized — miker985 @ 8:19 am

UPDATE 8:23 – billing functionality has been restored. Please note that the first card swipe from effected stations will be delayed as the release station re-connects to the print server.

Some Lab computers are reporting “Billing plug-in returned no results” and are unable to pay to print.

We’re looking into this now and believe it will be resolved shortly. We will update this post when we have confirmed working card swipes.

-DawgPrints Team

October 16, 2014

Billing plugin issue

Filed under: Uncategorized — miker985 @ 8:37 am

UPDATE: 8:53 billing functionality has been restored to effected print stations. Have a nice day!

Some computer labs are encountering a “Billing Plugin returns no result” issue. Major libraries do not appear to be effected.

We’re looking into this issue currently and expect to resolve within the hour.

Thank you for your patience

-DawgPrints Staff

October 1, 2014

Scheduled Downtime

Filed under: Uncategorized — Aaron Johnson @ 12:36 pm

Update: 7 PM

All printing services should be restored. The original scheduled downtime at 7 PM has been canceled.

 

Update: 640 PM

These was an unexpected issue with this print server around 5:30 today.  We are investigating the issue and will role the maintenance into this downtime. We apologize for the inconvenience.

 

We will be bringing down a DawgPrints server for maintenance this Friday (10/3) night at 7 PM. The process will impact most of DawgPrints across campus. We expect the downtime to be roughly 30 minutes.

Thank you for your understanding.

-Your DawgPrints Team

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