Dawg Prints [UW Creative Communications]

October 29, 2013

Blackboard Maintenance

Filed under: Uncategorized — c2help @ 3:47 pm

The morning of October 30 the Blackboard system will be down at 6:15 am. All print services will down during this time period. The maintenance is expected to last less than 15 minutes. Sorry for the inconvenience!

October 25, 2013

Dawgprints Outage During HFS Upgrade

Filed under: Uncategorized — c2help @ 9:10 am

During an upgrade to the husky card blackboard system this weekend all printing will be down. We are expecting it to be down all of Saturday but may also be down on Sunday.

When will the outage begin? HFS has scheduled the upgrade to start at 8 AM on Saturday the 26th.
When will the outage end? Some time before the end of Sunday.
What error will DP users see? The print process will appear to be working properly until attempting to release a job. Users at a release station will experience long delays when swiping their Husky card/DawgPrints card, eventually receiving a timeout error. This will be due to the blackboard system not being online to identify a user from the magstripe on the card.

October 18, 2013

Server Maintenance

Filed under: Uncategorized — c2help @ 7:44 am

We shut our servers down around 7:30 this morning for some routine maintenance. They will be back up and running at 7:45. Sorry for any inconvenience caused!

October 17, 2013

RESOLVED: Billing Offline

Filed under: Uncategorized — c2help @ 11:00 am

Some locations are reporting billing going offline. We are working to get it back up as soon as possible.

UPDATE: Blackboard is down and should be up soon.

UPDATE: All services are back online.

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