We’ll be restarting the DawgPrints servers briefly tomorrow (24 April) around 7:45 AM. Downtime should be no longer than 10 minutes.

8:47 UPDATE: unfortunately we will need to once again restart a single DawgPrints server. Downtime should be less than 5 minutes and have minor effect.

8:50 UPDATE: all servers are online and services are started. Please note some lab locations may take a moment to re-establish a connection with BORIS. This is expected to occur *once* for the first user of a station and not subsequently.

We’ve received several reports of issues with swiping cards. Users report an error message

“billing plug-in returned no results”

Reports indicate this is a periodic problem and that some (but not most) payments successfully process.

We’re looking into this now.

If you have anything to report in addition to the above information please contact us at uwcshelp@uw.edu

12:35 – UPDATE we’ve begun a support call with the vendor. Will update this shortly

2:13 – UPDATE the support call continues. We have not given up

3:57 – UPDATE the vendor suspects this may be an underlying problem with the OS. We’ll be taking the servers offline momentarily for a few minutes

4:27 – UPDATE we’re at a working state now. PLEASE NOTE that all release stations will *appear* to time out on the first swipe. During this time the release station is re-conencting to the print servers. Subsequent swipes should behave normally.

The vendor will continue to work towards determining the root cause of this, and we will be checking uwcshelp@uw.edu overnight to ensure repeated outages do not occur.

UPDATE: UW-IT reports weblogin issues were resolved at 11:45 AM.

UW-IT is in the midst of resolving some issues with weblogin. During this time scan to email users may experience delays when authenticating.

To get the most updated status of this issue see the UW-IT Outages page

An unexpected need to reboot all Dawg Prints related servers has just come to our attention. You may experience a brief service outage as the servers restart. I would not expect the outage to be longer than 10 minutes starting at 6:05 AM on 4/1. Please contact uwcshelp@uw if you are experiencing Dawg Prints related issues after 6:15 am.

Thanks for your patience.

Lonnie