Dawg Prints [UW Creative Communications]

December 11, 2012

Update: Dawg Prints Server Upgrade – Outages Expected – Weekend of December 14th

Filed under: Uncategorized — c2help @ 10:48 am

Update: The upgrade has been pushed back to the afternoon of Saturday, December 15th. Please see the original message below for further details.

On the evening of Saturday, December 15th, Friday, December 14th, Dawg Prints Support staff will be performing an upgrade to the Pharos print server software. This upgrade is planned to take place around 5pm and print services will be intermittently disrupted while the upgrade takes place. The server upgrade is expected to take no longer than one hour.

After the print servers have been updated Dawg Prints staff will be updating the Dawg Prints Station kiosks located in each of your labs. We will be conducting these updates remotely throughout the weekend. Please do not turn off your printer or kiosk during the interim. We expect to have all the stations updated and working by Sunday Saturday afternoon at the latest. Users will not be able to release their jobs until the stations are updated. Please let us know if you plan to be open during the weekend and we will prioritize your location.

For the last several weeks we have been testing this new version and have found that it does not affect client machines. Any previously installed popups for Windows and OS X should function normally. If you have any popup or kiosk issues please email Dawg Prints Support at uwcshelp@uw.edu. We will be posting updates of our progress on this blog. Please check here before sending any requests.

Thank you for your patience and understanding, and if you have any questions or concerns please email us at uwcshelp@uw.edu.

Dawg Prints Support

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