WSDOT produces technically rigorous performance analysis of its major programs. However, current reporting formats emphasize analytical completeness over the ability of users to comprehend the information and may limit legislative receptivity for investments such as preservation and maintenance. Washington State Executive Order 25-06 directs state agencies to modernize communication and improve customer experience. To aid WSDOT in meeting that goal, this project will pilot a research-based, human-centered design (HCD) framework for reporting on the state’s transportation system health (TSH) that will improve information clarity, accessibility, and decision impact while preserving analytical rigor. To explore how TSH performance reporting can be communicated more effectively through HCD principles, the researchers will interview end users and collaborate with subject matter experts to understand how different audiences—such as legislators, WSDOT executives, stakeholders, and the public—interpret and use performance information. Based on collected insights, the project will develop and test visualization and reporting approaches that present TSH information in formats that resonate with various audiences and is more useful for decision-making while also maintaining analytical rigor.
Principal Investigators:
Ceclia Aragon, Human Centered Design and Engineering, UW
Bart Treece, Mobility Innovation Center, UW
Sponsor: WSDOT
WSDOT Technical Contacts:
Takahide Aso
Sreenath Gangula
WSDOT Project Coordinator: Shervin Jahangirnejad
Scheduled Completion: June 2027