Question: Do I have to take all three courses, or can I pick and choose?
Answer: You can enroll in 1, 2, or all 3 courses. The purpose of the certificate program series is to teach leadership and management skills to laboratory staff in supervisory positions with the goal of enabling participants to make substantive and impactful improvements in laboratory testing quality and operations. While you are welcome to enroll in one course, we encourage you to enroll in all three courses to gain a holistic skill set and improve your laboratory’s operations and team satisfaction as well as prepare you for the next stage of your career.
Question: Do I have to take the courses in order? For example, could I begin with Course 2: Operational Quality Management in the Clinical Laboratory?
Answer: The courses are intended to be taken in order, but you are not required to do so.
Question: What if I decide to take only one course first? Can I decide to take the other two courses later and still get the discount?
Answer: No. The full three-course program needs to be purchased at the time of application in order for the discount to apply.
Question: Is the Leadership and Management in the Clinical Laboratory similar to eDGH’s Leadership and Management in Health course?
Answer: You will notice that some of the topics are similar. However, there have been content and activities added that are focused on laboratory leadership and management from laboratory medicine experts, so even if you have taken eDGH’s Leadership and Management in Health course, we encourage you to enroll in this course.
Question: I have already taken eDGH’s Leadership and Management in Health (LMIH) course. Can I receive a waiver and still get credit to receive the program certificate (all three courses)?
Answer: At this time, no, but for the September 2024 offering, we are looking into how we might be able to give credit or course waivers for participants who have successfully completed LMIH. If a waiver becomes an option, we will share details in August of 2024.
Question: Can I enroll as a group or do I have to enroll as an individual participant?
Answer: At this time, there is no group enrollment option. Only individual participants may apply. If group enrollment becomes an option, we will share details in August of 2024.
Question: Can I pay by wire transfer or check instead of credit card?
Answer: In order to enroll in this course, you need to pay by credit card. At this time, we are not allowing payment by wire transfer or check. In the future, we will provide other options as available.
Question: Can I apply and pay later?
Answer: At this time, we are requiring payment at the time of application submission.
Question: Can I pay in installments?
Answer: No, we require payment in full as part of your application. You are welcome to pay for the courses as you go, rather than all at once (at the per course rate).
Question: Can someone pay on my behalf?
Answer: You could pay for yourself and be reimbursed, if possible or you will need to have the payment at the time of application.
Question: I need a receipt for my employer. Can I get one?
Answer: Yes, you will receive a receipt as part of the application process. If you have additional questions, please email DLMP-cert@uw.edu
Question: If I decide to apply and enroll for a course, and change my mind later, can I get a refund?
Answer: Yes, our team can initiate a refund of your payment if we are notified up to one business day before the course starts. However, do keep in mind that occasionally, some banks (especially with international payments) cannot accept refunds and therefore, you may need to address the issue with your bank or work with our team on a possible credit for a future course in the program.
Question: If I enroll in the three course program, and am unable to take one of the courses, what are my options?
Answer: We will offer you a credit so you can complete the program, but there is no refund. You will need to notify us prior to the course start date.
Question: I noticed that the UW Department of Laboratory Medicine & Pathology is offering this course in collaboration with eDGH. What does that mean?
Answer: The course was funded for development and being offered by the UW’s Department of Laboratory Medicine and Pathology (DLMP). Given eDGH’s experience implementing online learning, eDGH helped develop online materials and is administering implementation of this course.
Question: Will I get a certificate for each course and one for completing the whole program?
Answer: Yes, you will receive a digital certificate for each course you successfully complete as well as one for completing the whole program.
Question: Can I order a paper certificate?
Answer: Certificates are provided digitally for those who successfully complete the course. It is not possible to order a printed copy from the University. However, you are welcome to print a copy of the certificate from the course website (A4 size) for your records.
Question: Can I change the name on my certificate after I submit my application?
Answer: Changes to certificates after the course has ended are subject to a $10 replacement fee.
Question: How many hours per week of work will I need to spend on course work?
Answer: Each course is roughly 6-9 hours per week including watching videos and reading as well as completing instructional activities.
Question: What are the technical requirements for attending the online course?
Answer: Please see our Technical Requirements page.
Application-Related Questions
Question: I applied for the full three-course certificate program during a prior application period, but I did not pay at that time and was not enrolled in the program. I would still like to participate in the full certificate program. Do I need to apply again?
Answer: Yes, if you applied for the full 3-course program previously, but did not pay, you should submit a new application when applications are open. If applying again for the full program, you would be eligible for the program discount.
Question: I applied for a specific course (at the single course rate) during a prior application period, but I did not pay at that time and was not enrolled in the course. I would now like to take that course. Do I need to apply again and when?
Answer: Yes, if you applied for a specific course at the single course rate previously, but did not pay at that time, you will need to submit a new application for that course the next time applications for that course open. Each course in the program is offered once annually. You can find the dates for each course offering, including the application dates, on the program website.
Question: I am applying for the upcoming course at the single course rate. Earlier, I applied and paid for another course (or courses) in the program at the single course rate. Can I get the full program discount now, if I’m planning to take all three courses?
Answer: No, the program discount is only available for those who apply and pay for all 3 courses together, at the time of initial application. You are welcome to take subsequent courses in the program at the single course rate.
Question: I am applying for the upcoming course at the at the single course rate, but I may want to take other courses in the program later on. Can I get the full program discount at a later time if I decide to take the additional courses?
Answer: No, the program discount is only available for those who apply and pay for all 3 courses together, at the time of initial application. You are welcome to take subsequent courses in the program at the single course rate.
Question: I want to apply for a course that’s not yet listed as a single course option on the application. Can I do that?
Answer: Each course in the program is offered once annually. If you want to take a specific course as a single course option, you will need to apply when the application for that course is open. You can find the course and application dates for each offering on the program website.
Question: I already applied and paid for the full 3 course program during a previous application period. Do I need to apply again?
Answer: No, you do not need to submit another application if you already applied and paid for the full 3-course program. You will be enrolled in each of the courses in the program before they begin and notified about the details prior to each course.
Still have questions? Please email us at DLMP-Cert@uw.edu, or use the form on our contact page.