UW Medicine | Organization Development and Training

UW Medicine Service Excellence

UW Medicine Service Excellence is an introductory workshop that will enhance your customer service.

During the UW Medicine Service Excellence workshop* participants will:

  • Identify elements of outstanding customer service.
  • Learn a variety of tools to enhance service excellence. Practice applying them to daily work interactions with patients, families and colleagues.
  • Understand the importance of listening and taking action for service recovery.
  • Solidify a commitment to providing outstanding service to every patient and every colleague, every time.

Upcoming Workshops

*Please Note: The Putting Patients First workshop name has changed to UW Medicine Service Excellence as of December 2015. The curriculum remains the same. This professional development opportunity is designed to support both those in leadership and in front-line service delivery roles.