Hiring for Excellence

What does it mean to hire for service excellence?

• We screen all candidates for all open positions to ensure they have experience with delivering excellent service.
• We ask situational and behavioral questions of all candidates to ensure they are oriented to deliver excellent service.
• We ensure that candidates for all open positions understand UW Medicine’s expectation to commit to the Standards for Service Excellence.

How do we do this?

• Telephone screening
• Behavioral interviewing
• Reference checks on the top two candidates for each position

Do you have some interviewing tools to help me?

Telephone Screening Interview Tool:

http://www.washington.edu/admin/hr/roles/mgr/hire/interview-select/phonescreen.html

Behavioral Interviewing Tools:

http://www.washington.edu/admin/hr/roles/mgr/hire/interview-select/behavioral.html

Whom do I call for more information about hiring for service excellence?

Human Resources: 206-598-6116

Whom do I call for training on hiring for service excellence?

Organization Development & Training: 206-598-6118

• Diane Vreyens

UW Professional & Organizational Development: 206-543-1957

• Ujima Donalson