Service Culture Guidelines

UW Medicine Service Culture Guidelines

UW Medicine is committed to providing superior customer service to our patients and their families, to one another as colleagues, and to all we serve in the region and in our local community. Each UW Medicine staff member is encouraged and expected to practice the UW Medicine Service Culture Guidelines. Leadership at UW Medicine is committed to supporting each and every employee in understanding these standards and in exemplifying them in word and deed.

To show my commitment to our patients, family members, visitors, and colleagues, I will:

• make the people we serve my HIGHEST PRIORITY by placing their needs first.
• treat people with Respect & Compassion
• embrace Diversity, Equity & Inclusion
• encourage Collaboration & Teamwork
• promote Innovation
• be accountable for Excellence

Please read more details about the UW Medicine Service Culture Guidelines and think about how, as individuals and as work groups, we can bring these service guidelines to life here at UW Medicine.