UW CHEMISTRY NMR

Announcments & Equipment Logs

Host Computer

UPDATE ! GG500 – ALMOST READY – PLEASE SEE BELOW

Dear Users First of, thank you for your patience. The computer driving the instrument needed a complete replacement, which is an elaborate operation involving properly restoring data and configuration files and make sure that the spectrometer is being driven correctly by this new PC.  These operations are largely done. Quite independent of this, recently we […]

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ALERT ! GG500 – SYSTEM TEMPORARILY DOWN DUE TO SOFTWARE ISSUES

Dear Users We are reviving the computer system as we speak.  An update will be posted once the system is back to normal but immediately I don’t have an estimate for the return to normalcy. Please keep your channels open for further updates. Thank you for your kind understanding. NMR Services Manager 11.57 am 2/4/2024

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UPDATE : DATA ACCESS – FTP ACCESS BEING RESTORED

Dear Users Following the recovery of electrical and e-outage,  we can confirm that the data access to GG500 is restored.  It will be a while before we can get the NEO500 data access to be restored as also for DRX200, teaching lab instrument. As to the 300-s,  since UW IT is still reporting that they […]

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ALERT ! PHOENIX FTP SERVER DOWN…

Dear Users We are trying to provide an alternate solution to the outage of FTP server : phoenix.chem.washington.edu.  As of now, this will affect accessing of data for GG500 and DRX200 only. I will provide further updates as it becomes available. NMR Facility Manager 10/26/2022

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UPDATE ! LOGIN SYSTEM STABLE

Dear Users The root cause of login glitches noticed yesterday has been identified and a patch is applied.  If any of you still have login issues with your own Netid, please contact us by email immediately. Thank you NMR Facility Manager 9.23.22

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ALERT ! LOGIN SYSTEM UNSTABLE ON ALL NMR HOSTS

We are aware of the ongoing issue, where your UWNetid login allows you into some NMR instruments and not the others.  We are looking at this intensely and will try to fix this ASAP. Please wait for further updates. NMR Facility Manager 9/22/2022

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UPDATE ! GOOD NEWS – UDRIVE HAS BEEN RESTORED

Dear Users UDRIVE storage has been restored. But for the roughly 70 minutes window from my last post,  all data will be written to UDRIVE as usual, from this moment on. Please access your data as before.  I will move any data files that are collected in this interim period to the FTP Server: phoenix.chem.washington.edu […]

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ALERT ! UDRIVE OUTAGE – PLEASE READ…

Dear Users UDRIVE OUTAGE AND NMR INSTRUMENTS: UW and Chem IT has informed us that there is a problem with UDRIVE cloud storage and this will be impacting everyone who uses UDRIVE for storage.  This means that the following instruments : AV300, AV301 and AV500 will be directly impacted by this. We do have a […]

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UPDATE : FTP DATA SERVER PHOENIX IS BACK ONLINE

Should be able to access downlodable data, especially from GG500 without issues now. Please let me know otherwise. NMR Facility Manager 8/15/21

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ALERT ! PHOENIX DOWN TEMPORARILY

The FTP system hasn’t come up after the power interruption on Friday evening and we are looking into it. Will provide an update once it is online. NMR Facility Manager 8/15/21

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