UW CHEMISTRY NMR

Announcments & Equipment Logs

Operating System

UPDATE : PHOENIX FTP SERVER – FUNCTIONING NORMALLY

Since we have moved the 300 instruments to UDRIVE, you will no longer see the static AV300 or AV301 folder appear in the root of the FTP site.   Please take note. Otherwise, everything is back to normal. NMR Facility Manager 2/28/19

Posted in Datasets, Host Computer, Operating System | No Comments »

ALERT ! PHOENIX FTP SERVER DOWN

The network issue that is causing FTP outage should be resolved by tomorrow morning. Currently, only data from AV500 and DRX499 will be inaccessible and the 300 instruments’ data are available from the respective UDRIVE locations of users. Thank you for your patience. NMR Facility Manager 2/27/19

Posted in Host Computer, Operating System | No Comments »

ALERT ! AV300 – HOST COMPUTER DOWN

The system cannot be revived until Monday.  Please try to use other instruments in the meanwhile. Sorry for the inconvenience. NMR Facility Manager 2/23/19

Posted in Host Computer, Operating System | No Comments »

UPDATE ! AV301 – IS BACK ON TRACK

System ready for regular use ! NMR Facility Manager 2/20/19

Posted in Host Computer, Operating System | No Comments »

AV301 : NETWORK DOWN TEMPORARILY – INSTRUMENT UNUSABLE

The system won’t be ready for use until noon today, due to a network disruption after a software reconfiguration. I will post an update as soon as the machine is up and running. Thank you for your patience. NMR Facility Manager 2/20/19

Posted in Host Computer, Operating System | No Comments »

ALERT ! AV300 DOWN WITH NETWORK ISSUE

The network communication between the host computer and the NMR console is broken and the instrument is unusable until further notice. We will post updates with progress made as it becomes available. As of now the reservation calendar will be frozen. Existing reservations will be honored when the instrument is back online.  If your slot […]

Posted in Host Computer, Operating System, Software, Spectrometer | No Comments »

UPDATE ! AV301 : SYSTEM BEING MONITORED…

We are aware of the unpredictable manner in which the acquisition gets interrupted once in a while. Thank you for the users who are engaging the instrument notwithstanding this condition and if you are feeling frustrated, I can totally understand.  Rest assured that we are closely collecting the OS level information when you engage the […]

Posted in Host Computer, Operating System | No Comments »

UPDATE ! AV301 : SYSTEM IS RELEASED FOR USE – WITH A CAVEAT

There are two problems we are trying to troubleshoot that are of a sporadic nature.  As I write this, when a user logs in, everything might proceed as normal (including the UDRIVE mount).   It is also possible that the acquisition ends with an error message. In either case, the best recourse to pin down the […]

Posted in Host Computer, Operating System | No Comments »

ALERT ! AV301 : DOWN UNTIL FURTHER NOTICE

From the diagnosis so far, it is a computer related glitch that is causing intermittent acquisition failure of the kind noticed by some of you. We are working to resolve this asap.  Please look for further updates. NMR Facility Manager 6/6/2018

Posted in Host Computer, Operating System | No Comments »

UPDATE ! AV301 – SYSTEM BACK TO NORMAL

A software upgrade based bug caused the interruption today and we reverted the system to its earlier state, while troubleshooting the cause of the problem encountered.  That process will be continued independently on a different system.  As of now, the AV301 is behaving normally and the UDRIVE mounting is restored to normal Data written today […]

Posted in Datasets, Host Computer, Operating System | No Comments »